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(Senior) Customer Support Manager - US

RemoteAlbany, New York, United StatesMarket & Sales US @instagrid

Job description

As a (Senior) Customer Support Manager - US  you will look after your customers and develop your business relationships. Your role involves implementing instagrid customer support processes in the USA, developing new procedures to meet customer expectations, and serving as a key contact for both internal and external inquiries. At all times, the customer is at the center of your activities, and you contribute to the development of the world's most innovative battery technology company by

  • Tracking needs, challenges, and project status through regular communication with your customers
  • Proactively engaging customers, introducing new products, and identifying opportunities to foster sustainable relationships
  • Applying your expertise to develop and implement customer support processes that increase customer satisfaction
  • Serving as the go-to person for customer queries thanks to your extensive experience in the industry
  • Maintaining accurate data in a CRM system to document all customer interactions comprehensively

Job requirements

  • You have a bachelor's degree in business administration or a comparable qualification
  • You possess 5+ of experience in this or a similar position, demonstrating the ability to swiftly address customer concerns and adeptly navigate challenges
  • You have in-depth knowledge and understanding of technical products and are happy to share this knowledge with your colleagues
  • You exhibit strong analytical and problem-solving skills, along with excellent communication and interpersonal skills
  • You have a high level of proficiency in English, and knowledge of Spanish is a plus

What we offer

  • a dynamic environment in a fast-growing structure with a very flat hierarchy
  • the opportunity to join a company at the cutting edge of its field
  • a competitive salary with a fixed and variable component
  • a company electric car (Tesla 3 or Tesla Y), for private use as well
  • a laptop and a cell phone (Iphone or Samsung)
  • 30 days paid vacation

At instagrid, we are deeply committed to equal employment opportunities as we believe in the power of diverse teams. We do not just accept diversity but actively search for the best talent regardless of gender, ethnical origin, age, religion, sexual orientation or place of origin. Working as a team, we treat each other with respect and value each other’s opinions to achieve our common goals.

We are looking forward to receiving your application!

Albany, New York, United States
Market & Sales US @instagrid


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Albany, New York, United States
Market & Sales US @instagrid