Customer Success Manager (f/m/d) Madrid, Spain

At Instagrid you are part of the clean-tech revolution by bringing pure energy into your region, helping professional workers transitioning away from combustion generators and making it possible for them to experience a safe, efficient, clean and silent energy solution.

As a Customer Success Manager at Instagrid, you will be the primary point of contact for our key clients and play a vital role in ensuring an exceptional user experience. You will help drive the successful adoption of our technology, strengthen long‑term relationships, and represent the Instagrid brand with professionalism and passion.

Your Responsibilities

• Take full, proactive responsibility for implementing framework agreements with major clients, ensuring a seamless and positive experience with our product portfolio across all client locations.

• Expand and strengthen relationships within assigned accounts, supporting their success with solutions tailored to their operational needs.

• Promote both established and new application use cases across various business units with creativity, insight, and enthusiasm.

• Provide product training, onboarding, and guidance, ensuring users feel confident and empowered when working with our solutions.

• Ensure that clients receive all necessary information to operate our products effectively and that all inquiries are handled thoroughly and promptly.

• Maximize product utilization and customer value, driving high adoption and satisfaction.

• Demonstrate an excellent strategic mindset with strong communication and negotiation skills in Spanish, including the ability to speak confidently and deliver impromptu presentations.

• Show strong proficiency in Salesforce and Microsoft Office.

• Maintain a high level of organization while meeting deadlines and performing effectively in a fast‑paced, dynamic environment with shifting priorities.

• Handle confidential information with proven professionalism and discretion.

• University degree in Marketing or a related field

• Demonstrated expertise in negotiation techniques

• Strong aptitude for acquiring new customers, paired with a clearly sales‑driven mindset

• 3–5 years of B2B sales experience, ideally within the construction or machinery rental sectors

• Valid Class B driver’s license

• English proficiency is considered a plus

Your benefits

• Competitive salary with both fixed and performance‑based components

• Flexible schedule and remote work options

• Electric company car for business and private use

• 30 vacation days plus 5 special leave days and 5 baby leave days

• The opportunity to join a company at the forefront of innovation

• Laptop (Mac or Windows) and smartphone (Apple or Samsung) provided

This is Instagrid

Pure instant power. Anywhere. We have created the world’s most advanced portable power supplies, bringing freedom to the way our customers work. With you we want to shape a world where advanced technology meets environmental responsibility and create lasting impact. Driven by our curiosity and the desire to leave tomorrow's world cleaner than we found it yesterday. Join us in transitioning away from combustion generators to a cleaner alternative for fast, measurable, and real outcomes. What we’ve achieved so far is just the beginning.

At Instagrid, we are deeply committed to equal employment opportunities as we believe in the power of diverse teams. We do not just accept diversity but actively search for the best talent regardless of gender, ethnical origin, age, religion, sexual orientation or place of origin. Working as a team, we treat each other with respect and value each other’s opinions to achieve our common goals.

We are looking forward to receiving your application!