Skip to content

Customer Success Manager

Remote, Hybrid
  • Albany, New York, United States
$85,000 - $115,000 per yearSales US

Job description

­čÜÇ We are growing. Will you be part of our journey?


At Instagrid, we work together to make the world a little bit better. We have a strong, innovative product, a motivated team and a clear vision. What we are missing? YOU! To continue our success story, we are expanding our Sales Team.


**This position requires travel 3-4 days a week**


Join us as a Customer Success Manager, where you'll be the cornerstone of our relationships with key account customers. As the primary contact, you'll embody the essence of Instagrid, ensuring a compelling user experience and driving technology adoption among our clients. Your role is pivotal in fostering strong relationships with key accounts, facilitating product understanding, and spearheading growth initiatives. By embedding yourself within each key account, you'll become an indispensable asset, driving our market success through unparalleled customer satisfaction. Come be a part of our team and make a lasting impact on our journey to success.


  • Implement negotiated framework agreements with major customers, ensuring positive impressions across all customer branches
  • Expand your network within assigned customers, enabling their success with our solutions
  • Promote familiar and new applications across various business units of key accounts through creativity and enthusiasm
  • Provide comprehensive product training and support to users, making the product accessible and user-friendly
  • Ensure customers have all necessary information for seamless product utilization, addressing inquiries comprehensively
  • Drive high product utilization and ensure customers fully benefit from our solutions

Job requirements

  • A proven sales track record, ideally within the construction industry, demonstrating your ability to drive results and exceed targets
  • Comprehensive technical understanding and familiarity with our product portfolio, enabling you to effectively communicate its value to customers
  • Excellent communication and negotiation skills, backed by engaging presentations that captivate and persuade potential clients
  • Willingness to travel within a predefined┬áregion to visit customers onsite, fostering strong relationships and understanding their needs firsthand
  • Proficiency in written and spoken English, ensuring clear and effective communication with clients and colleagues
  • Committed to continuous self-improvement and process optimization, seeking opportunities to enhance your skills and contribute to the success of our team


What we offer

  • a dynamic environment in a fast-growing structure with a very flat hierarchy
  • the opportunity to join a company at the cutting edge of its field
  • a laptop (Apple or Windows)
  • a car allowance┬á
  • 25┬ádays paid vacation┬á

At Instagrid, we are deeply committed to equal employment opportunities as we believe in the power of diverse teams. We do not just accept diversity but actively search for the best talent regardless of gender, ethnical origin, age, religion, sexual orientation or place of origin. Working as a team, we treat each other with respect and value each otherÔÇÖs opinions to achieve our common goals.

We are looking forward to receiving your application!

Remote, Hybrid
  • Albany, New York, United States
$85,000 - $115,000 per year
Sales US

or

Apply with Linkedin unavailable
Apply with Indeed unavailable
Remote, Hybrid
  • Albany, New York, United States
$85,000 - $115,000 per year
Sales US