Bilingual Customer Support Manager - West Coast US

🚀 We are growing. Will you be part of our journey?

At Instagrid, we work together to make the world a little bit better. We have a strong, innovative product, a motivated team and a clear vision. What we are missing? YOU! To continue our success story, we are expanding our Customer Support Team.

Join us as a Customer Support Manager, where you will look after your customers and develop your business relationships. Your role involves implementing Instagrid customer support processes in the USA, developing new procedures to meet customer expectations, and serving as a key contact for both internal and external inquiries. At all times, the customer is at the center of your activities, and you contribute to the development of the world’s most innovative battery technology company.

• Respond to customer inquiries and provide assistance in a timely and professional manner.

• Tracking needs, challenges, and project status through regular communication with your customers

• Proactively engaging customers, introducing new products, and identifying opportunities to foster sustainable relationships

• Develop and maintain a knowledge base of customer issues and resolutions to quickly resolve and mitigate any issues.

• Applying your expertise to develop and implement customer support processes that increase customer satisfaction

• Serving as the go-to person for customer queries thanks to your extensive experience in the industry

• Identify trends in customer inquiries and provide feedback on behalf of team customer support to product and development teams to improve products and services.

• Taking care of return management and following up on repairs

• Ensuring our goods are delivered to our customers

• Serving our customers' needs and handling all communication regarding order processing

• You have a bachelor's degree in business administration or a comparable qualification

• You bring 3+ years of experience in this or a similar position, demonstrating the ability to swiftly address customer concerns and adeptly navigate challenges

• You exhibit strong analytical skills, and demonstrate excellent problem-solving skills

• You have in-depth knowledge and understanding of technical products and are happy to share this knowledge with your colleagues

• You have excellent spoken and written communication skills in English and Spanish

• Ideally, you bring some knowledge of CRM systems (e.g., Zendesk, Salesforce)

• You have clean and valid driver's license

What we offer

• A dynamic environment in a fast-growing structure with a very flat hierarchy

• The opportunity to join a company at the cutting edge of its field

• A laptop (Apple or Windows)

• 25 days paid time off

• Generous health care package

• 401k with 3% company match

At Instagrid, we are deeply committed to equal employment opportunities as we believe in the power of diverse teams. We do not just accept diversity but actively search for the best talent regardless of gender, ethnical origin, age, religion, sexual orientation or place of origin. Working as a team, we treat each other with respect and value each other’s opinions to achieve our common goals.

We are looking forward to receiving your application!